From Fire to Water

From Fire to Water From Fire to Water From Fire to WaterEven with the recent crash in prices, oil production from unconventional formations, such as shale or tight sandstone, has transformed the industry.Since 2008, when U.S. crude oil production was 1,830 mio barrels (lower than any year since 1947), the country has become the largest petroleum producer in the world, with production in the 12 months through October 2015 at an amazing 3,412 million barrels.The combination of horizontal drilling and hydraulic fracturing gets the credit for most of that increase.But the so-called fracking revolution has had a downside, which is not well known to the general public the increasing cost of water for oilfield operations. According to data from the Interstate Oil and Gas Compact Commission and the Ground Water Protection Council, while the drilling of an average well requires about 250,000 gallons of fresh water, the hydraulic fracturing of a well is much mora water-intensive, averaging abo ut 2.5 million gallons water per well.Much of this hydraulic fracturing activity happens in regions with acute water shortages. Some 48 percent of U.S. wells are located in extreme water stress areas, where more than 80 percent available ground and surface water is already allocated for such uses as agriculture, power generation, and human consumption. Several oil-producing states expect added stress on limited water supplies from future population increase.The Eagle Ford formation in south Texas is considered ground zero for fracking-related water issues. There are thousands of wells in the Eagle Ford region, and they consume water at a rate about double the national average. Compounding the problem is that 98 percent of the wells there are in areas with at least medium water stress, and 28 percent are in extreme stress areas.It makes sense that there would be a scramble for water in south Texas, but surprisingly, water is also a bottleneck in the Bakken, despite its drehort in the wet and cold climate of North Dakota.There, the challenges are attributed to a lack of access points, limited storage depots, and permitting restrictions. In oil and gas production regions as diverse as the Marcellus in Pennsylvania and the Monterey in California, water issues are a big concern.These water challenges are starting to significantly affect the bottom lines of oil producers, particularly in the current low-price environment. Treatment and reuse of flowback and produced water is a promising option, but is associated with high water treatment costs. Freshwater supply for fracking has rapidly become a multibillion dollar business with several leading oilfield services companies getting in the game. Freshwater procurement can cost up to 3 cents per gallon in some areas. The real wallet drainer, however, is transportation which can cost as much as 12 cents per gallon. Total water costs can therefore reach as much as 15 cents per gallon, which works out to $6 per barrel of w ater or as much as $2 per barrel of oil produced.It isnt just the direct cost to oil producers. Trucks are the workhorse of water transportation and trucking distances can be huge. Trucks bring along the expected problems of traffic, road damage, noise, and accidents, which make for unhappy communities.While obtaining water is a headache for drillers, they also have at their disposal the means for providing their own water. A technology known as atmospheric water harvesting can wring moisture from humid air at a surprisingly rapid rate. And though the technology has a reputation for being energy-intensive, oil production sites often have on hand fuel that they cant useand indeed, simply burn (flare) off.By harnessing natural gas that is now often just flared off, oil producers could eliminate a large fraction of their water needs.WASTE AND OPPORTUNITYFlaring is a big problem in its own right. While oil spills and refinery explosions get widespread media coverage, flaring often manag es to stay below the media radar, despite having severe negative consequences in terms of pollution and constituting an enormous waste of energy.custompagebreakThe extent of the problem can be seen from satellite images of the Earths night side flared gas creates bright gashes in sparsely settled areas from Northern Africa to North Dakota. About 140 billion cubic meters of natural gas was flared worldwide in 2012, which is the latest year for which figures are available. That is 4 percent of global production or 20 percent of gas consumption in the United States. By any yardstick this is an enormous waste of energy, and would be valued at over $50 billion at todays natural gas prices. Flaring also accounts for more than 1 percent of global carbon emissions.The U.S. has seen a rapid increase in the amount of gas being flared, and now the country is the fifth largest flarer in the world, behind Russia, Nigeria, Iran, and Iraq.Some 40 percent of the flaring in the U.S. occurs in North Dakota, where it is estimated that a third of the gas produced is flared, since the Bakken is primarily an oil play with gas having a marginal value. Certain Bakken producers flare more than three-quarters of the gas produced. In Texas, the second-place flaring state, development of the Eagle Ford Shale increased flaring by 400 percent from 2009 to 2012. Eagle Ford now accounts for 54 percent of the flaring in Texas despite having only 3 percent of the states wells.One reason that both the Bakken and the Eagle Ford fields produce so much wasted gas is the wide employment there of hydraulic fracturing. After fracturing and completing a new oil well, there is an initial burst of natural gas, like the gas that fizzes out when you pop a soda can. Most oil wells in these regions do not have the infrastructure in place to utilize or capture this gas, and flaring remains the only practical solution to dispose it off.Flared gas-powered vapor aufsaugung cycle for atmospheric water harvesting The water condenser draws moisture from the air a secondary liquid absorbs the evaporated refrigerant a gas-powered boiler heats the solution to release the refrigerant as high-pressure vapor.Other factors promote flaring as an option. Texas producers, for instance, do not pay royalties or taxes on flared gas, and there are no restrictions on flaring in North Dakota in the first year, when most of the flaring actually happens. Recent rules in North Dakota require producers to have gas capture plans for new fields, but it is doubtful that regulations alone will reduce flaring, since more than half of flaring in North Dakota is from wells already connected to gas-gathering infrastructure.Flaring is a big missed opportunity for producers. The biggest reason for producers to sell oil and burn gas is that gas has a much lower value than oil. But there are innovations that utilize flared gas to create value.WRINGING WATER FROM AIRFlared gas has been used for onsite electricity generation however, this requires sufficient onsite demand or access to the grid. Extraction of natural gas liquids (NGLs) from the gas stream is another option that is practiced in some places. Reinjection of gas to the reservoir provides another alternative to flaring, but increases the cost of the project. More recent efforts have studied the use of flared gas to treat the flowback water that follows fracking.While the emergence of such technologies is encouraging, the solutions involve expensive infrastructure which often reduces the economic advantage of flared gas utilization projects.Water, on the other hand, is a bottleneck to oil extraction and is increasingly more valuable than electricity or NGLs. And it turns out that there is a means to use flared gas to create water right at the production site.The solution is called atmospheric water harvesting, or AWH. The idea is to tap the enormous freshwater reservoir in humid air by condensing moisture on chilled surfaces using a refrigera tion cycle, similar to what happens in an air conditioner or a dehumidifier. This can be done even in places that receive very little rainfall.Much like a refrigerator, however, the AWH process is very energy-intensive. Indeed, the cost of energy has been the deal breaker for industrial-scale AWH. Over the last decade, for instance, several electric-powered AWH units have been developed that are capable of harvesting hundreds of gallons of water per day. But the cost of the harvested water is more than 20 cents per gallon, which makes such harvesters impractical for industrial scale operation.But electricity isnt the only way to power refrigeration cycles. In places where electricity is unreliable or prohibitively expensive, propane or kerosene-powered refrigerators are available. Similarly, a large-scale AWH system can be run using gas (or some other energy source, such as sunlight or wind).In a natural gas-powered vapor absorption refrigerator, cooling is generated by evaporating a suitable refrigerant in a bundle of tubes called an evaporator. The evaporated refrigerant is then absorbed by a secondary liquid. The refrigerant-saturated solution is then heated in the vapor generator to release the refrigerant as high-pressure vapor. This vapor condenses in the air-cooled condenser, and the cycle continues.Natural gas from the wellhead that might otherwise be flared off can be fed to a boiler (after treatment in a gas conditioning module). The steam generated in the boiler can then be used to release the refrigerant in the vapor generator of the refrigeration cycle.custompagebreakVapor absorption-powered AWH has advantages over other refrigeration options, such as vapor compression and desiccant dehumidification. Calculations indicate that cooling via vapor absorption yields more water than competing technologies, because of the higher cooling capacity generated per unit of gas burnt. An important advantage is that, at the wellhead, the gas is essentially free .The amount of water that can be expected to be harvested depends on flaring rates and the ambient weather. The average flaring rate per well in the Eagle Ford is 9,600 cubic meters per day for the Bakken, it is 5,500 cubic meters per day. Employing that gas to run AWH units instead of simply flaring it could yield as much as 30,000 gallons of fresh water per day from a single well in the Eagle Ford. From the Bakken, that figure is 18,000 gallons. Such harvest rates are possible from the gas that gushes out of a newly fracked well. Gas production declines in the weeks and months after a new well comes online. The decline rates vary a lot and are not well reported, which makes it challenging to predict the water production over time. In all, about 2 billion and 4 billion gallons water (about 10 percent and 66 percent of total water consumption) can be harvested annually from all the gas flared in the Eagle Ford and Bakken respectively.What can that water be used for? While many oilfi eld operations require water, the two most important ones are drilling and hydraulic fracturing. At more than 50 locations in the Bakken (which flare more than 34,000 cubic meters per day), the water required to drill a new well can be provided onsite using flared gas in just three days. The water required to frack a new well can be met in three weeks. Those numbers suggest that with proper planning, AWH can supply a significant fraction of the water required to develop additional wells at existing sites. All told, 22,000 wells can be drilled or 2,200 wells can be fracked from the water produced annually by using flared gas in North Dakota and Texas.THE FIRE TO FIGHT FLARINGThe benefits of onsite water harvesting go beyond reduced water costs. For each well that is fracked with AWH water, 450 truck roundtrips are eliminated. My research estimates that using harvested water can eliminate 7 million truck roundtrips annually in Texas and North Dakota. There are many other soft benefits in the form of goodwill generated in local rural communities due to reduced traffic, pollution, and accidents.Despite the strong case for flared gas-based AWH, there are still challenges to be overcome before this technology can be deployed. For instance, in order to make the technology economically viable, the AWH system has to be made compact to the point that it can be mounted on a semi-trailer. Portability is critical, since flaring is a temporary situation and the equipment needs to be relocated where it is needed.The systems that are the most cumbersome are the water condenser and the air-cooled heat exchanger, both of which are bulky configurations of metal tubes and plates. Researchers are working to increase the performance of the condensers by coating the condenser tubes with water-shedding superhydrophobic materials, which drain the condensed water and can increase the thermal performance by a factor of ten.Similarly, there are multiple RD efforts targeted at developing compact, lightweight air-cooled condensers. Notably, the Advanced Research Projects Agency-Energy has a specific program on this effort. The good news is that large-scale refrigeration systems of the required tonnage are already available. Ongoing RD efforts across the nation will provide solutions that make this technology more viable than it is today.Looking beyond the United States, AWH can benefit oil producing regions such as the Middle East and portions of Africa which flare large volumes of gas, face perpetual water crises, and have year-round high humidity. The technology can also be positioned as an alternative to desalination in humid places with high flaring rates, but which lack brackish water sources that could be treated.In an era when natural gas prices have remained stubbornly low, employing this technology in parched countries could be a means to provide a new market for natural gas.Keep burning gas, but to create water sounds like a business-as-usual message to an industry that is traditionally slow to change. It remains to be seen if industry has the fire to fight flaring with water.Vaibhav Bahadur is an assistant professor in the Department of Mechanical Engineering at the University of Texas at Austin.Total water costs for a fracked well can reach 15 cents per gallon, which works out to as much as $2 per barrel of oil produced.

What to Do When You Dont Feel Ready for a Challenging Project

What to Do When You Dont Feel Ready for a Challenging ProjectWhat to Do When You Dont Feel Ready for a Challenging ProjectYour babo is finally letting you take the lead on a new project. But instead of feeling excited, you feel- in a word- panicked These arent the nerves that accompany stepping out of your comfort zone, though you feel like you dont have the proper qualifications, and youre genuinely concerned about your ability to execute.Your first instinct may be to decline, perhaps suggesting a colleague who seems better suited or clarifying that, while this project doesnt seem like a fit, youd still like to be considered for new opportunities in the future.But before you tell your boss no, take the time to gather more information. Use the three questions below to determine if you are, in fact, the right person for the job.1. Why Me?Okay, clearly Im not suggesting you literally turn to your supervisor, and ask, Why me? But the very first thing you must find out is why you were ch osen for the project. If it was arbitrary- la Were slammed right now, and everyone needs to take on something extra- then it wont seem like pushing back for you to suggest a different new task that more closely aligns with your abilities.However, its just as likely that your supervisor meant to assign you to this project (thats his or her job, after all). And knowing that specific reason can provide a roadmap for your successful involvement.For example, imagine youre tasked with leading a hiring process for a new team member, despite the fact that you have no experience in HR. While you may think you couldnt do as good a job as someone with a background in personnel, your boss may have chosen you specifically because he wants someone who can quiz the applicants on technical specs that you know better than anyone else.Finding out why were chosen will help you identify the skill set your supervisor expects you to employ on the project. Moreover, knowing the decision was intentional c an give you the extra boost of confidence you need to take on something new.2. Am I Part of a Team?Still worried you dont have all of the tools necessary to execute? Well, maybe you dont need all of the expertise. Im not proposing that your involvement with a project depend on how heavily you can lean on your teammates. However, you need to know the people with whom youre working and what their strengths are, because it may be that your skills will complement each other and allow you to successfully tackle the project together.For example, Ive been a part of several website redesigns, despite the fact I cant code. At first glance, that seems hard to believe- isnt HTML a requisiteur to restructure a website? Not in my case- each time, the company already had someone who managed the website technically, but it needed someone to visualize a new look that would be more user-friendly and aesthetically pleasing. So, Ive submitted redesigns in Word outlines, PowerPoint slides, and Photosho p JPEGs- any format that made sense to the team member in charge of implementation.I could have simply declined the project because of my lack of technical skills, but by looking for how my experience dovetailed with that of my teammate, we were able to do a great job on something that neither one of us would have been able to do alone. Remember, your ability (or lack thereof) in one area may have little to do with your capacity to advance the project as a whole.3.Whats the Timeline?Before you decide whether or not you can take on this tough new project, consider the timing. If you need to brush up on certain skills and learn others, it will make a sizable difference whether youll have time to attend a training or if youre supposed to be up and running before the end of the week. A task that is due yesterday wont allow for you to consult many resources beyond Google. On the other hand, if its a project that will be executed over the next quarter, or if its the first in a series of t he new initiatives, you will have time to fill in the gaps.If this is the case, be honest with your boss about the expertise you feel you are missing, and come prepared with a game plan for how you can acquire it. Tell your supervisor that stage 1 of the project (as opposed to Before I start.. which indicates that youre not ready) is reviewing best practices, consulting with experts, or anything else that will help you attain the most successful outcome. When time allows, an approach that includes you acquiring new skills or expertise will be particularly appealing because it means that youll prepared to hit the ground running with similar tasks in future.It makes sense that you would want to avoid setting yourself up for failure. But that doesnt mean you should assume you arent qualified for new and challenging projects. Before you make a decision either way, gather enough information to see how you might contribute to a successful outcome. And then, remember Youre probably ready f or more than you even realize. Photo of clouds and ladders courtesy of Shutterstock.

15% of workers dont use things learned from their college major

15% of workers dont use things learned from their college major15% of workers dont use things learned from their college majorIts a thought that college kids everywhere have had at one point or another How much will I actually apply what Im learning when I start working?Recent research from edX, a nonprofit site with various educational courses that was established by MIT and Harvard, shows that15% of Americans dont use anything they learned from their college major in the workplace.Furthermora, 29%of people surveyed said that they have completely changed fields since beginning their first position after graduating from college, and half said that educational requirements make it harder to switch careers or move forward.The company polled more than 1,000 employed Americans (ages 25-44) via Google Consumer Surveys.How much Americans education comes in handy at workThe survey shows that 21% of people surveyed say that they use all of their education in the office, while 53% say that th ey use half or less.While 62% of those surveyed said that money was a barrier to gaining knowledge/skills to enhance their current career or enable them to switch careers, 60% said the same thing about time.But while 32% surveyed have contemplated switching careers over the course of the last year, the survey also explored why Americans are motivated to switch careers in the first place. While the fruchtwein popular choice was a salary increase at 39%, 21% said that they had an interest in a different field/career and 20% said that they wanted upward mobility.The business landscape is changing, and todays workforce needs a skillset for industries that did not exist a decade ago. For example, the skills required to be successful as a Data Scientist were not necessarily something that universities were offering five to ten years ago,Anant Agarwal, CEO of edX said. While data science is now one of the most in-demand subjects to study, individuals and their employers need to recognize t hat theyll need to embrace a mindset of lifelong learning to succeed in our continuously evolving workforce, which includes education post-college.

Why You Need a Professional LinkedIn Profile

Why You Need a Professional LinkedIn ProfileWhy You Need a Professional LinkedIn ProfileWondering whether LinkedIn is a must-have essential, or simply a waste of time? Consider this statistic According to a recent Jobvite survey, 93 percent of hiring managers search LinkedIn for potential hires. That means if you dont have a LinkedIn profile, you could potentially be missing out on some lucrative opportunities.And the advantages dont stop there. In fact, as a professional LinkedIn profile writing service, ResumeSpice believes LinkedIn offers other valuable benefits whether or not youre actively searching for a new job. Some of these includeA professional imageIf you want to put your best foot forward in your career, you need a LinkedIn profile. Peers, recruiters, hiring managers and others expect you to have one. When you do, youll not only come across as more professional, but you can also showcase your background, share updates, contribute to conversations, and highlight your care er contributions.CredibilityWhether you want to get promoted in your existing company, or are interested in a different job, you have to show your worth. LinkedIn enables you to do that in a variety of ways. For instance, you can blog about hot industry topics and post articles demonstrating your expertise. You can also reach out and request recommendations from past managers, colleagues, fellow volunteers and others in your network. Youll be able to build your credibility and show a more in-depth side of yourself than you can with a traditional resume.NetworkingNetworking is an important part of advancing your career. And LinkedIn makes it easy. Not only can you find and reach out to current and past colleagues, former classmates, and other connections, but it also offers you a simple way to manage all these contacts. Plus, you can stay on top of details, like work anniversaries and when your connections are promoted, which provides you with another opportunity to stay in touch wit h them.ResourcesBeyond posting a profile, searching for jobs, and networking, there are also a variety of other helpful informational resources you can leverage. For example, if you want to keep on top of industry updates, or need expert advice on a workplace challenge, there are a plethora of groups and forums to join to get the advice and insight you need.Having a LinkedIn profile can certainly help your career and your job search. Not having one, on the other hand, can actually hurt you. So it simply makes sense, especially when you consider how easy it is to create one. Once you do, youll a have a professional profile that gives recruiters and hiring managers an at-a-glance look at your background, expertise and what makes you unique.Want expert help building a polished LinkedIn profile?Contact the LinkedIn profile writers at ResumeSpice. If you dont have the time or expertise to build your own profile, we can handle the job for you. Youll get a powerful tool in your career arse nal that can help you achieve your goals. Call 832.930.7378 today to learn more.

How to Succeed at Cold Calling for Appointments

How to Succeed at Cold Calling for AppointmentsHow to Succeed at Cold Calling for AppointmentsCold calling the dreaded sales technique that can make even hardened salespeople shake in their shoes. In fact, cold calling doesnt have to be an ordeal. Heres how to cheerfully turn your cold leads into warm prospects. Get in anflug With the Decision Maker In business-to-business sales, you will frequently have to work your way through one or more people to reach the appropriate decision maker. It may take multiple calls before you even find out who your target is. Often you will have to convince the gatekeeper - the person who protects the decision maker to let you through. Dont think of the gatekeeper as an enemy. He or she is a potential ally, who can give you valuable information about the decision maker. Dont ever lie to the gatekeeper about why youre calling or try to use trickery. Trust is a prerequisite for a successful sale, and by lying to the gatekeeper you violate your pros pects trust right off the bat. Instead, tell the gatekeeper what youre selling and ask who would be responsible for purchasing that product or service. Sometimes the best approach is to come right out and ask the gatekeeper for his or her assistance many people instinctively respond to a plea for help. Sell the Appointment The point of your call is not to sell your product but to get an appointment. You need to pique the decision makers interest just enough that he or she wants to hear more. Start by asking if its a good time to talk that shows that you respect your prospects busy schedule. If they say they cant talk now, suggest another time and be specific dont say Ill call back later, say Ill call back tomorrow at 9 AM, if thats convenient for you. If the decision maker is willing to talk now, you need to get their attention quickly the first few seconds of the conversation are critical. There are alfruchtwein as many different approaches as there are salespeople, but here are a few possibilities Make them laugh. You might say something like, Hi, my name is Jane Smith and this is a sales call. I know, you hate these, so Im gonna be as brief as possible. Its usually safe to make fun of yourself, but avoid making fun of other people or you might offend your prospect.Offer something valuable. When I was selling bank products, I would offer prospects a free financial review. Id meet with the prospect in their office, ask a few questions about their current bank products and advise them on the best use of their money. If you are selling a physical product, suggest a one-on-one demonstration. Solve their problems. Ask What is your biggest, most unsolvable problem? Then list one or two ways that your product or service will help to solve it. This approach can require some pretty creative thinking, but if you come up with a good answer you are almost assured of getting the appointment. End on a Positive Note Once youve broken the ice and told the decision maker a little about your product, its time to ask for the appointment. It is vital, it is critical, it is absolutely essential (am I stating this strongly enough?) to close the call assertively. Its unlikely that the prospect will be ready to ask you for an appointment, so you have to be the one to ask them. Always use language that assumes they want to meet with you. Dont say Would you like to make an appointment? Instead, say Are you available to meet next Thursday at 3 PM? By assuming the close you make it harder for the prospect to say no. Throughout the course of the call, be courteous and project confidence. By being polite and respectful to everyone you encounter, you are showing them that you value their time. And if you arent confident about yourself and your product, you cant expect your prospect to be confident about them either Just remember that your product or service is going to help your prospects (even if they dont realize that yet), and act accordingly.

Customer Service Supervisor Resume Fundamentals Explained

Customer tafelgeschirr Supervisor Resume Fundamentals Explained Check to be certain youre providing all of the info required and clearly define your skill sets when it comes to application requirements. You might really like to create headings for example Skills, Strengths or Interests and checklist info which will be on the position youre trying to get. Otherwise, you might choose to publish References located on request. Generally, you might opt to publish References on request. Key Pieces of Customer Service Supervisor Resume You wish to use an example for a guide so you may begin writing your own covering letter (also called a motivation letter). You should make sure your cover letter is unique to the industry so it is necessary to explain what skills and experience you have thats compatible. Now you have reviewed the completely free customer service supervisor cover letter sample above, here are a few methods to help you when you write your own cover letter. You would like your acceptance letter to seem clean and crisp. Previous expertise in the specialty is also vital. Because it is a very relevant topic for the work seeker, theyre likely to carry on reading the job posting as soon as the info is placed here. You have to tailor your resume to the work offer. It is quite easy to find examples for resumes which are job specific. Hearsay, Lies and Customer Service Supervisor Resume Your mind is extremely very likely to go blank. For starters, you require an opening statement thats interesting completely free makes your intentions clear. If you have a specific skill that youre proud of, but which has bedrngnishing to do with the job for which youre applying, it is not regarded as an appropriate skill. Keep in mind that the very purpose of it is not receiving the work instantly, but securing work interview. Characteristics of Customer Service Supervisor Resume Part of wonderful team leadership is fantastic teamwork. These things can al l indicate that youre an intriguing individual with an assortment of skills and interests. Previous knowledge in examples field is also needed. Proven capacity to motivate employees to reach optimum performance levels. Its constantly wise to consist of 2-3 recommendations towards the base of your own resume. One of the greatest means by which you can make sure you compose an impressive resume is to use resume examples. By offering a very clear and direct overview of your key skills, you are going to encourage them to keep on reading your resume. The following examples you will find in regards to resumes are the ones that request standard info, such as private information that includes your address and social security info. The bed and breakfast hosted guests from the usa and other portions of the world. You should demonstrate ways to be quite helpful to the department for the advertised position. You may not just put in any information your heart desires. Conduct root ca use analysis and offer assistance and recommendations geared toward improving customer services. There are a lot of things to consider and most importantly, is the dependability of the service you decide to use. Customer service is just one of the trickiest fields because no 2 days look just the same. For voluntary customer service supervisor training to recognize and understand unique personalities within a group of representatives. For more ideas about what to write, take a peek at our customer service job listings. If you do decide to incorporate a link (like to your LinkedIn page) make certain its professional and something which youd be proud to show to a prospective employer. Theres basically no guaranteed answer for this query but here are a few ideas that will be (with a little luck) useful for you just in the event you are still not receiving any phone calls. A fast search on the web will anzeige lots of cover letters for resumes examples. Next ensure use of good resume keywords. Understanding Customer Service Supervisor Resume From this page it is possible to find sample resumes to secure you started. So If you would like to be certain you make a terrific impression, go for the chronological resume format. In a resume the choice of a layout is vital. Some customer service resume samples are offered on the internet, and they can have the ability to offer additional practical tips regarding inclusions, but they might not always have the most optimum structure. Most Noticeable Customer Service Supervisor Resume Customer Service Supervisors are accountable for recruiting, training and motivating Customer Service staff to be able to increase loyalty and client retention and enhance business performance. Customer Service Supervisor Skills are indispensable on several levels. Candidates should make certain theyve addressed the requirements listed in the work description whenever possible. Energetic Cafe Supervisor call has supervised cust omer in a number of the busiest cafes in the area. To discover virtually all images throughout Elegant Customer Service Supervisor Resume photographs gallery you want to adhere to this specific link. Resolved complaints as it is related to the Call Center. A Floor Supervisors job varies based on the demand of the employer.

3 Compliance Challenges of 2019 and How to Address Them - Spark Hire

3 Compliance Challenges of 2019 and How to Address Them - Spark HireOne of the fruchtwein complicated tasks in the world of Human Resources is compliance with employment and HR-related laws. Compared to the last few decades, more employment legislation has been passed and it can also be argued that the laws have become more sophisticated. Most of the laws have to do with diversity, technology, and healthcare.In this article, were going to look into the most important HR compliance challenges of 2019 and how you can address them.Diversity and InclusivityWhen it comes to diversity, there is a broad spectrum of factors that need to be taken into account by HR professionals. Fundamentally, diversity in the workplace has to do with the differences between the ways people perceive and process information. Factors like race, ethnicity, religion, physical abilities, and sexual orientation create ansicht differences.One of the challenges that HR departments have to deal with the context of di versity and inclusivity are the cultural and physical sensitivities associated with a particular group of employees. When it comes to the working environment, its essential to be inclusive of each individuals cultural or ethical food limitations. Whether theyre Muslim or vegan they need to work in an environment that takes their choices into account.The same goes for people with physical, intellectual, or developmental disabilities.How to address diversity and inclusivity issuesDevelop a diversity strategy at the highest levels of your organization.Train and inform workers about unconscious biasAssign a C-Suite executive to be responsible for leading diversity initiativesAddressing Employee LeaveLeave laws are another fairly complex domain that HR specialists need to approach meticulously. Laws and regulations regarding employee leaves can fluctuate, depending on a set of factors like the total number of employees and the state its located in. According to a report published by Xpe rtHRNearly half of employers find keeping track of all the changes on leave legislation extremely challengingNearly 45% found it extremely complicated to handle leavesLittle over 40% find it very complicated to establish which state, local, or federal laws apply to specific employees when it comes to leave benefitsThe vast majority of organizations need to comply with a broad set of leave laws that regard sick leave, bereavement leave, blood donor leave, domestic violence leave, and many others.How to address employee leave?Its evident that theres no magic trick that will help employers make the right decisions at all times, except for actually remaining thoroughly informed on the topic at hand.However, what businesses can and should do is first establish all the laws their organization is subject to and then explicitly describe the types of leave their employees are entitled to via handbooks, brochures, workplace notices, and posters.Employee benefitsIssues surrounding benefits and employee health and wohlbefinden are also known for being challenging for HR. There is a broad set of laws that can be complicated to comply with, due to their complexity. Such laws includeAffordable Care Act (also known as Obamacare)Genetic Information Nondiscrimination ActConsolidated Omnibus Budget Recognition Act (also known as COBRA)Americans with Disabilities ActThe Affordable Care Act, is especially problematic, given that the Trump administration has promised to repeal it. However, employers still have to comply with these laws to avoid fines and penalties.How to address benefit-related challenges?Among the most problematic facets of employee benefit compliance is undoubtedly handling mental health issues within the organizations staff. The above-mentioned XpertHR study suggests that 48% of surveyed employers found this aspect extremely or very challenging.Employers need to realize that their actions have an immediate effect on their workers mental health, Jeremy Meyer, an HR specialist at Top Writers Review. Similarly, if a company already has staff that has a history of mental illness, its very important to accommodate them by offering altered work and special break schedules.An organizations benefit package needs to be subject to regular review so that its in sync with these strategies. A companys package needs to be compared to the ones provided by competitors in order to stay competitive in the job market.It is imperative to regularly update your benefit package in accordance with the interests of all the age groups that are part of your company. Businesses need to invest time and effort into creating strategies that will allow personalization of each employees benefits.ConclusionTheres no doubt HR compliance is an arduous task. To some extent, workers rely on the HR departments to enact the legislation passed to make their life better.Good luckAbout the AuthorSylvia Giltner is a career coach, HR specialist, and freelance writer at ResumesCentre . Her passion is to help people make career changes and get jobs they truly love by showing them how to take full control over their careers. She is also an active guest contributor. Sylvias writing has been featured on Forbes, Fast Company, Glassdoor, TLNT and more

Social Recruiting for Growing Companies

Social Recruiting for Growing CompaniesSocial Recruiting for Growing CompaniesSocial Recruiting for Growing Companies ConlanIf yours is a smaller company, you may have felt the heat to compete for talent like the big guyscompanies with larger recruiting resources to recruit top talent. If so, theres some good news.Social recruiting can give the perfect candidate the means to find growing businesses like yours.Social media recruiting has become one of the easiest ways to reach qualified applicants and share a variety of messages about your brand in a world where media is more fragmented than ever, says Michelle LeBlanc, director of content at Fuseideas.Heres how growing companies like yours can get the most out of social recruiting.Find Your Target AudienceYou may have already imagined the perfect person for the job as part of your hiring process. Now think about where a person with those attributes might look for a job, LeBlanc says.Talk to your current employees both about the kinds of social media content they like and what drew them to the job in the first place, says LeBlanc. These insights can help guide you on the kind of content you should develop and where you should post it, she says.You might be surprised by their answers, says Katrina Collier, a social recruiting expert at The Searchologist, based in London. People tend to use a variety of social media platforms, and job seekers might elend be looking on the ones you consider the most obvious.People who are tired of being contacted by recruiters but who still want to cultivate an online profile may be spending more time on Facebook, Twitter or Instagram, so dont assume those channels wont help you.Today, companies are social platform likeTwitter for recruiting. Theyreposting jobs, sourcing candidatesand engaging applicants who are alreadyon the platform.Additionally, the Pew Research Center publishes information about social media usage, says Crystal Miller, CEO and principal strategist at Dallas-bas ed Branded Strategies, a recruitment marketing agency. Pew breaks down demographics and can help you pinpoint which channel might be most effective for your efforts, she says.Develop a Story that Engages SeekersThe content your company posts on its social media accounts articles, photos, videos and other content should tell a kind of story narrative. These communications can provide seekers with valuable information from the latest industry insights to a behind-the-scenes view of your company culture that demonstrates your employer brand. The Ive got a job and Im hiring line doesnt do much anymore, Miller says. Instead, communicate what the role entails and why its important, she says. This narrative can also be a kind of test for growing companies, she says If youre unable to articulate what the role is and why your company needs it, you may need to go back to the drawing board.The objective give visitors a clear idea of the how and why of working at your company. To a hire purc hasing agent, for example, your initial posts might highlight the importance of reducing overhead at your company, Miller says. Next, show what a day in that job might look like. Then show how you have fun at work, and maybe later something about social responsibility, she says.Sharing photos and videos of people working at your company creates excitement around the opportunities you offer, Collier says. Its about presenting your company in a way that makes people want to be a part of it.Customize Content for the Major PlatformsPeople expect different content on different platforms, so target carefully. Video, visuals, memes and humor will play well on Facebook, but might feel off on more business-oriented sites where long-form text or conversational tactics work better, LeBlanc says. Quick, humorous text and GIFs are great for Twitter, she says.It can be helpful to think of Facebook as community-based or an after work mixer for candidates, says Emily Ceskavich, social media special ist at ExploriaResorts.Also, remember that Facebooks algorithm favors native video and live video more than other platforms do.Empower Employees to Serve as Brand AmbassadorsWhen employees participate in social recruiting, tap into their networks and generate new interest and leads for your brand. Ask them what they like about their job and what life is like at your company, Miller says. Employees can provide ideas and perspectives that differ from yours as the owner and can help make your postings more authentic.Then, encourage them to post on their own profiles about what its like to work at your company. Dont be afraid to have them share their challenges of working at your growing company on social media, as those insights can be compelling to some applicants, Miller says.If youre in a high-growth mode, you need someone whos OK with change and not a lot of structure. Find out how employees are handling that and create stories around those challenges and successes, she says.Measur e Your EffortsIf youre using social media for marketing, chances are youre already tracking impressions and engagement for different posts. You can use the same approach for your recruiting posts as well.At Industrium, we use coded URLs for our clients that can carry data through to fields in an employment application so we can see which efforts are working, LeBlanc says.Running a survey can also be useful to understand brand awareness, which you can use as a benchmark over time. This obviously is more costly, but can be helpful to better understand your audience and the challenges you may face in your field, she says.Above all, be flexible, as you may find that some efforts work better than others.If you see your audience responding to certain activities while others fall flat, then use the data and feedback you gather to refine your strategy,Ceskavich says. Just like testing out different recruiting approaches, youll need to test which approaches and content elicit the response yo ure looking for from the candidates in your target market.

Black Friday shopping is changing in the digital age

Black Friday shopping is changing in the digital ageBlack Friday shopping is changing in the digital ageAmericans across the country have been getting emails this week promising holiday deals you dont want to miss, or teasing everything inside is on sale. Though these clickbait spam emails are definitely annoying, they may indicate a wider trend in pre-holiday shopping.The Friday after Thanksgiving has almost become a holiday in its own right many offices take it off to give employees a four-day weekend. But unlike Thanksgiving - a celebration focused on gratitude and family - Black Friday has garnered a reputation for drastic action and even violence.For decades, shoppers have considered Black Friday to be synonymous with deals. They have camped out for days to be the first to access a particular sale, and every year it seems retail stores are opening their doors that much earlier to beat out competitors for Black Friday traffic, which now starts on Thursday.These fiercely competi tive environments are breeding grounds for chaos and rage. In fact, there is a website dedicated to documenting deaths and injuries that can be attributed to Black Friday fanaticism. Given how crazy Black Friday can get, it may be really good news to hear that some of that frenzy is being directed online, where no one can be shot or trampled. Heres a look at how Internet traffic is changing Black Friday into Black November.A month-long saleLast year, 7 mio more people shopped only online than only in stores during the holiday weekend after Thanksgiving, according to the National Retail Federation. But 64 million people did both, meaning that companies who used online platforms and physical storefronts were the real winners of Black Friday.This year, the National Retail Federation expects164 million people to shop throughout the weekend. If last year is any indication, a majority of those consumers will spend at least some of their time online, and a good number will avoid the crowds at stores altogether.This means holiday shoppers can expect less stifling environments this Black Friday, and perhaps fewer stampedes?Part of that is because of how companies are rolling out their Black Friday sales. Many of the major retailers have been running deals all week, or even all month. Early access sales have become the new norm, advertising the sale *before* the sale.All told, Black Friday has entered the technological age, where one day matters less but promotions still matter just as much. That said, Friday itself is expected to attract 116 million shoppers, and its still at the forefront of Americans minds when they think about holiday shopping. Some of that is tradition, some of it sheer boredom over the holiday weekend. But mainly, its because as Americans, were always fond of a deal.

6 Ways Youre Making Yourself Miserable at the Office

6 Ways Youre Making Yourself Miserable at the Office6 Ways Youre Making Yourself Miserable at the OfficeFeeling a little grouchy? There could be a reason that mid-level manager in marketing is irritating you to no end and the customer who just called has put you on edge. Staying productive at work is sometimes challenging enough, but your mood could be influenced by a few of these environmental, ergonomic, and health-related causes. Change these variables and you might see an uptick in your overall happiness during the day.1. Choosing to Always Email Instead of Calling or Meeting in PersonStudies have shown that email can cause stress. It turns out some of us might even stop breathing when we read and process email. Theres also something about the flickering light from a laptop screen, the hyper-focus on digital data on your phone, and the fact that our brains need to see multiple levels of perspective and not just one during the day (if you must know, its called a lack of sensory dy namism).Give yourself a break. By walking over to the desk of a co-worker or picking up the phone, youll avoid being locked into email.2. Working With the Lights DimmedWorking in a low-light situation works fine for videographers and photographers, who need to the screen to pop a bit mora as they make fine edits. Were not all Photoshop gurus. If you spend most of your day with the lights dimmed, it can make you depressed. I like this study from way back in 2008 that found our brains need a shock of light to help curb depression. Ironically, when you pull that blind in your office to get more work done, you are probably inhibiting your productivity. Let the sun shine in Grab one of these air and light sensors to see if you need to bump up the brightness in the room.3. Keeping Your Desk Perfectly Straightened and CleanedTake a close look at your desk right now. Do you see a white or brown desk with nothing on it but a laptop and a monitor? Oh, maybe you have a coffee cup and a notepad , but otherwise you like to keep things as clean as a plate after washing the dishes. Bad idea. Having absolutely nothing on your desk is not an organizational technique, its just depressing. Go ahead and add a few knick-knacks like a flower pot, a few pictures of the kids, or maybe a Stormtrooper statue. Youll feel more inspired.4. Leaving at the Same Time Every DayIts true that, in many professions, you are required to leave promptly at 5 PM. I get that. For office workers, thats rarely the case. If you are so rigid about your schedule that you always leave at 430 or 6 PM every day, you might be missing out. Leave early once in a while and go for a stroll in a nearby park. Stay late and shoot the breeze with someone from accounting. Hey, you might become fast friends.5. Drinking Coffee When What You Really Crave is WaterIm mentioning this one from personal experience, so I wont get into the science. Im a coffee fanatic, and I use the magic elixir to pump up my spirits and give me a boost to work harder. Im not about to change my strategy.Yet, fremdartig from the health issues, its often true that what Im really craving is water. In the end, sipping water throughout the day can re-hydrate you and give you a better boost in the long run.6. Finishing Every Item on Your Task ListWant to get yourself into a funk and feel even more down? Make sure you always finish everything on your task list every day. Be completely rigid about it even if you have to stay late or arrive early. What happens when you finish every task is that you become hardened to the cold reality of your task list that dictates your every move rather than, ironically, getting more work done. The truth is, not every task is worth completing. Its better to prioritize your work and finish the important tasks.mora From Inc.What Pop Tarts Can Teach You About LeadershipStop Reading and Start Learning How to Absorb Information BetterHeres the Language You Need to Say No NicelyPhoto of sad face courtesy of Shutterstock.